Domain names

Will my domain name, website or E-mail be affected by a move to Name ISP?

No settings or services will be affected during a registrar transfer. Only the administration of the domain will be transferred. You should however make sure that your current registrar or hosting provider will not terminate any services before transferring the domain. Once the transfer has been completed, you can change any settings for the domain through the client area.

How do I get my authorization code?

To generate the authorization code (also called auth code and EPP code), log in to your account at and then click My Domains. Click on the domain name, and then click Generate Authorization Code, just above the Status heading, enter the password for the user account and then get the code. If that button is not there or if you're having trouble trying to get the code, please contact us through a support ticket. To create one, press Support, and then select Create Ticket.

How much does a domain cost?

Prices for the different top-level domains vary and on the following page you have the opportunity to read more about it:

What is the status Action required?

If you get this status, please contact support via a support ticket for further information on the matter. To create one, press Support, and then select Create Ticket.

How do I register a domain?

To register a domain, search for the requested domain name in the search bar to the left of the cart. Make sure you do not include www. If the domain is available press Add to cart and go to the cart. Follow the instructions to send the request. Please keep in mind that terms and service agreements may differ depending on the tld. Check the following link for further information.

How do I hide my whois details?

The information shown in whois is controlled independently by each registry. We for that reason have no way to affect what is shown and what is hidden.

What is auto renew?

You have the option to activate a function called Auto Renew. About 30 days (may vary depending on the tld) before you need to renew your domain, the system automatically creates a renewal order and sends the invoice to your Email. When the invoice is paid, the domain will be renewed. If you do not pay for the renew order, the domain will expire. To enable this feature go to My domains and then Manage. In the Status box you will find Auto Renew. You press there to activate/ deactivate.

How do I cancel a domain renewal?

As long as the renewal is not paid you can of course cancel the renewal. To do this, log in with your account and then select My Domains. Then tap the current domain and turn off Auto Renewal, located in the Status box. The next step is to return to My Domains and press All Orders. In that case, look for the order for renewal of your domain and press Cancel. Then the invoice for this renewal will be cancelled within 24 hours.

What is local presence?

Many top level domains require that the individual owning the domain lives in the country, or has some other connection to the country, like .NO. It is not always an easy task for an individual or small company to solve this, and for that reason we offer local presence. More information can be found here: Prices for local presence may vary depending on the top level domain. Feel free to check your price list for further details.

What do I do if my domain has expired?

If your domain has expired you need to create a renewal order as soon as possible. Go to My domains followed by Expired. In some cases a restore of the domain is required, and those domains can also be found in expired. Press Restore, go to the cart, and follow the instructions. A restore can never be guaranteed to succeed. In the case a restore will fail,a refund for the cost of the restore will be done to your user account.

How do I change the owner of a domain?

The owner, also called registrant, can be changed through my domains. Check the domain and press "Order Registrant Change" Choose a new contact or fill in the details of the new owner, and complete the order. An email will be sent to the account owner in case we need any further information or ID.

How do I transfer a domain between accounts?

Domains can be transferred to another account by retrieving the authcode for each of the domains that needs to be transferred. The authcodes will need to be added during the transfer process to the new account. If you can not generate an auth code, please get back to us in a support ticket.

I have a complaint regarding a domain. Who do I contact?

If you have a complaint regarding a domain where we are the current registrar, send an email to You will only get a reply when we have started the case. The case will be handled internally, but in general, we will only contact the owner.

How do I renew my domain?

You start with going to my domains. On the right side of the renewal date is a drop down menu where you can choose how many years you wish to renew the domain. In some cases you can only renew the domain by a year, depending on rules of the registry. Once you have chosen the amount of years, press the green cart button to the right of the drop down menu, followed by the cart in the upper right corner. When the payment has been registered in our system, the renewal will be processed.

The button Generate authorization code does not appear, how do I retrieve the code?

For some top level domains, the button Generate authorization code does not appear. The reason for this may be that the top level domain either does not use a code or we may need to retrieve it manually for you. Please get back to us in a support ticket so that we can help you further.

Do you offer SSL certificates?

Yes, we do offer SSL. You can place an order by creating a support ticket, where you confirm which domain, type of certificate you want and confirm that you accept the fee. You can find what SSL certificates we offer and also the prices in the following link.

How do I transfer a domain to my Name ISP-account?

To transfer a domain to your account with Name ISP, you need to log in to the client area and search for the domain in the search bar which you can find to the left of the cart. Press transfer, and make sure to fill in a potential authorisation code and confirm. Go to the cart and follow the instructions. Please note that some top level domains do not use auth code, and also that the time it takes to transfer a domain may vary. Please contact our support if you have any further questions.

Do you offer Premium DNS services?

Yes, see the following link to our DNS page: "What is Premium DNS?"